Shipping Policy

Order Processing: Most orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Some orders may take 5-10 days to process.
High Volume: During peak periods or sales events, processing times may be extended. We appreciate your patience during these times.

Domestic Shipping: We offer standard and expedited shipping options within the United States.
- Standard Shipping: 3-10 business days

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier's website.
Please allow 24-48 hours for the tracking information to become available.

Domestic Deliveries: Most orders shipped within the United States arrive within 3-7 business days from the shipment date.
International Deliveries: Delivery times vary based on the destination and may range from 7-21 business days.

We currently do not ship to P.O. Boxes, APO/FPO addresses, or certain remote locations. Please provide a physical street address for delivery.
Some items may have shipping restrictions due to size, weight, or destination. In such cases, we will notify you during the checkout process or contact you directly.

Damaged Packages: If your package arrives damaged, please contact us immediately at Operations@neatbids.com. We may ask you to provide photos of the damaged package and items to facilitate a replacement or refund.
Lost Packages: If your package is lost in transit, please notify us as soon as possible. We will work with the carrier to locate your package or provide a resolution.

At NeatBids Marketplace, we use an over-protection shipping model to ensure your items arrive in excellent condition. This includes using high-quality packaging materials and taking extra precautions during packing to protect your items from damage during transit. (Applies only to products inventoried and shipped directly from NeatBids Marketplace warehouse . Some Products are drop-shipped direct from a 3rd party supplier, NeatBids Marketplace is not responsible for the quality of 3rd party packaging.)

Please ensure that your shipping address is correct at the time of checkout. NeatBids Marketplace is not responsible for delays or losses resulting from incorrect or incomplete shipping addresses provided by the customer. If you realize that your address is incorrect after placing your order, please contact us immediately.

If you would like to ship items to multiple addresses, please place separate orders for each address. Each order will incur its own shipping charges.

For information about returns and exchanges, please refer to our Returns and Refunds Policy, available on our website.